FAQ​​

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Questions about what to expect for your archiving session?
We've got your answers here.

 

How do I prepare for my archiving appointment?

• Identify the objects you want to archive. 

• Gather your objects so that they are easily accessible during your appointment. We have a set time period to work within and you will want to be sure the time is spent discussing your items instead of gathering them. **Please note** We cannot help you move your items as we have a strict “no touch” policy. To keep the safety of your objects in your hands, all object handling is done only by the object owner.

• We photograph your items in any condition—clean or dusty. However, if you want them clean and polished for the photographs, you must do so before the appointment time.

• If you need to research details about your objects, do so before the appointment. The time allotted for your appointment is only for recording documentation as recalled by the owner.  

 

What should I expect during my archiving session?

1. We arrive at your scheduled appointment time.

2. We set up a backdrop (and lighting if needed) for optimal photograph quality.

3. We sit together while we discuss your objects—one item at a time.

4. We photograph the first object and then ask questions about it while recording your responses.

5. Then we will move onto archiving the next object.

6. The process repeats until we have archived the number of objects included in the package you selected.

7. We pack up our backdrops and lighting and leave.

8. You receive your digital pdf archive within 10 days.

 

When is payment required?

A 50% downpayment is required when setting your appointment. The remaining 50% is due when the digital archive pdf file is delivered.
 

How do I receive my personal digital archive?

10 days after your archiving appointment and after the final payment is received, we email a pdf file of your digital archive to the email address you provide. This file is yours to share at your own discretion. We only distribute the pdf archive directly to the client.

 

Is my personal digital archive available in any other format?

Yes. For an additional charge, you can order a copy of your archive in book format. These custom books are hardcover with color photos and matte finish pages. Please allow 4-6 weeks for book production and delivery.  

 

How long will my appointment take?

Appointment duration varies depending on each project. We estimate a timeframe of 2 hours to archive 40 items, and 4 hours to archive 100 items.

 

Do you provide appraisals?

No. We do not provide appraisal services. All documentation is recorded exactly as recalled by the object owner.

 

Does Legacy & Lore provide online storage for my personal digital archive?

No. We do not provide online storage. Preservation and storage of your digital archive is solely the client’s responsibility.

 

Is my appointment confidential?

Yes. The details of your digital archive are never shared with anyone other than you. On occasion, we request consent to share customer objects on social media but only do so with the owner’s consent.

 

How long does it take for my personal digital archive to be delivered?

Processing times begin after your archiving appointment. Please allow 10 days processing time for your digital archive to be delivered in pdf format. Allow 4-6 weeks for archive delivery in book format.

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What kind of objects do you archive?

We archive all types of items including: heirlooms, antiques, collections, housewares, jewelry, furniture, memorabilia, books, photographs, clothing, automobiles, art, print media (books, comics, magazines, etc), recording media (vinyl record albums, dvds, audio cassettes, open reel tapes, etc), toys, coins, stamps, tools, electronics, diningware, household decor and more.